Choosing an implementation consultant who’s right for you can seem like an insurmountable task, but if you know what to look for, you’ll have a much easier time. It’s important to always do your research before hiring a consultant of any kind, since they tend to be a big investment and have a lot of responsibility.
Here, we’ll discuss the 4 most important skills to look for when choosing an implementation consultant for your business.
1. Lots of experience
An implementation consultant should have plenty of experience with special projects, previous consulting, and in industry. This is one of the most important factors in choosing an implementation consultant. A reputable consultant will be able to provide you with references from previous projects so you’ll know you’re in good hands.
Experience is important because it’s the main factor you’re paying for. You want a specialist with the right expertise, and expertise comes with experience. Experience is important because you want someone who knows exactly what they’re doing, not somebody who’s going to figure it out as they go.
2. Excellent communication skills
Implementation consultants have to be able to communicate their ideas to you, as well as understand the ideas you’re communicating to them. Therefore, communication skills are extremely important.
Keep in mind that your consultant will need to communicate both orally and in writing, so make sure to evaluate them both ways. Some people are good talkers but terrible over email, and vice-versa.
One important factor is that a lot of consultants can talk but not listen. It’s a good idea to find an implementation consultant who can listen as well as he or she can talk. This way you can be sure your concerns are being understood.
3. Great interpersonal skills
The relationship you build with your implementation consultant is very important. Your consultant will have to be trustworthy and understanding, friendly yet professional. It’s something that can’t quite be put into words, but you’ll know when you’ve found the right fit for you. This is why you should make every effort to meet with your consultant in person to evaluate the fit before hiring them for the job.
4. Market knowledge
A good implementation consultant should understand your business and the market you’re in extremely well. It’s a good idea to find an implementation consultant with previous experience in your field specifically.
This is helpful for a number of reasons. First, it means the consultant will understand your competitors and know how to give you an edge. And second, it means they’ll have access to the right tools and contacts to successfully deliver what you’re looking for.
Don’t make the mistake of choosing an implementation consultant who doesn’t have experience in your specific field. It’s important to find someone who knows your market so they can customize their solutions to you.